Refund policy

Return & Refund Policy

We want you to love your purchase. Because our products are made to order (print-on-demand), returns and refunds work differently than traditional retail. Please read the following carefully:

Damaged, defective, or incorrect items
We stand behind the quality of our products. If your order arrives misprinted, damaged, or you receive the wrong item, contact us within 30 days of delivery at contact@dsgn8.com with your order number and clear photos of the issue (including the product and packaging when possible). We’ll review the case and, if approved, arrange for a replacement or refund at no extra cost to you. In most cases we do not need the item returned.

Returns for custom / made-to-order products
Since each item is custom printed just for you, we generally do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind. Please double-check sizing charts and product details before placing your order.

Non-returnable items
The following items cannot be returned for change of mind:
- Custom printed or personalized products (all print-on-demand items fall into this category)
- Digital downloads or gift cards
- Sale items or promotional products

EU 14-day cooling-off period
If your order is shipping to the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery for any reason. To qualify, the product must be unworn, unused, and in its original packaging. Proof of purchase is required. Exceptions apply for custom-printed items unless they arrive defective or faulty.

How to request a replacement or refund
1. Email us at contact@dsgn8.com with your order number and photos of the issue (for damage, defects, or wrong items).
2. If your request is approved, we’ll confirm next steps. We typically do not require you to ship the item back.

Refunds
If a refund is approved, it will be issued to your original payment method. Processing time may vary depending on your bank or card provider; please allow up to 10 business days after confirmation. If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at contact@dsgn8.com.

Exchanges
Because all items are custom made, we do not offer direct exchanges. If you need a different size or design, please place a new order.